Return Policy
At BYB Surfboards, we want you to be completely satisfied with your purchase. If you're not happy with your order, here’s our return policy:
Returns
- You may return unworn, unwashed, and unused items within 30 days of receipt for a full refund or exchange.
- To initiate a return, please contact us at [insert contact email] with your order number and reason for return.
Non-Returnable Items
- Custom surfboards and personalized items are non-returnable unless they arrive damaged or defective.
Return Process
- Contact us to request a return authorization.
- Pack the items securely and include the original packing slip.
- Ship the items to the return address provided in your return authorization.
Refunds
Refunds will be processed within 5-7 business days after we receive and inspect your returned items. The refund will be credited back to the original payment method.